Sales Policies

Refund Policy

Any new purchase will be refunded in full with no questions asked within 7 days and 50% within 21 days. There are no refunds on license renewals.

No refunds will be granted after 21 days.

Upgrades

You can log into your account at xposter.com at any time to upgrade your license to a higher level of license. Licenses renew automatically on an annual basis unless cancelled.

Warranty

Due to the extreme variety of installation environments for WordPress plug-ins, there is no warranty on any items sold at XPoster. It is not possible to test for every possible environment. If you have found an issue in your environment, please report it, so I can build a solution if there is one.

Shipping and Delivery

All items sold at XPoster.com are delivered via email; there are no shipped versions of any products available. You should receive an email to your payment email address within 24 hours of your payment being completed. If you have not received an email with your account information within 24 hours, then there’s something wrong. Contact me and provide me with your purchase transaction ID so that I can follow up.

Here are a few things to know if you haven’t received your email:

• Check your spam filters.
• Sometimes there’s a delay between when you make your purchase with PayPal and when PayPal notifies my server of the purchase; this is rarely more than an hour, and normally is instantaneous.
• Your email notifications are sent to the address you provided; if you make a typo in that email address, I’ll get a bounceback notification – but I won’t have any other contact information for you, so it’s up to you to contact me if this happens. If you haven’t heard from me within 24 hours, this may be the case.

Installation

Unlike some Premium plug-ins, the plug-ins I sell are not replacements for your existing free versions of the WordPress plug-in. They are separate WordPress plug-ins which extend the functionality of your existing software. You should install the plug-in as an additional plug-in — do not deactivate, uninstall, or delete your existing plug-ins.

Support

All support requests for XPoster Pro should be handled by sending me a support request from the built-in support forms inside your plug-in.

Support can only be provided for the most recent combinations of plug-ins. Both the pro version and the free version must be upgraded to their most recently available versions.

I’ll do my best to answer all support requests within one business day of receipt, but cannot guarantee that. If I have not responded to your request within two business days, please re-send your request.

Abuse of Service

Support is available only for the site your license is installed on. Requesting support on unlicensed sites may result in the suspension of your license.